UPS Remote customer service jobs Work From Home
Join our dynamic team as a Remote Customer Service Representative, where you'll have the opportunity to assist customers from the comfort of your own home. In this role, you'll be the first point of contact for customers, providing exceptional service and resolving inquiries with professionalism and efficiency. What You Will Do... Handle inbound customer inquiries via phone, email, and chat with a focus on first-call resolution. Assist customers with product information, order inquiries, account management, and issue resolution. Utilize empathy and problem-solving skills to understand and address customer needs effectively. Accurately document all interactions and follow company procedures for issue escalation when necessary. Meet and exceed performance goals for customer satisfaction, quality, and productivity. Requirements: High school diploma or equivalent; college degree preferred. Prior customer service experience in a call center or similar environment is a plus. Excellent communication skills, both verbal and written. Strong computer skills and proficiency with technology. Ability to work independently with minimal supervision. Flexibility to work various shifts, including evenings, weekends, and holidays. Opportunity Benefits: Work-from-home flexibility: Enjoy the convenience of working remotely while still making a positive impact. Competitive compensation: Earn a competitive hourly wage with opportunities for performance-based incentives. Comprehensive training: Receive thorough training to ensure success in your role and ongoing support to enhance your skills. Career advancement opportunities: Grow your career with a company that values talent and promotes from within. Employee benefits: Access to health insurance, retirement plans, paid time off, and other perks. Unique Selling Proposition (UPS): At our company, we prioritize providing exceptional customer service while offering our employees the flexibility and support they need to succeed. As a Remote Customer Service Representative, you'll have the opportunity to work from home, collaborate with a diverse team, and make a difference in the lives of our customers every day. Join us and be part of a company that values your contributions and invests in your future
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