Teleperformance Healthcare Customer Service Representative - Work...
Join our team as a Healthcare Customer Service Representative with Teleperformance and make a difference in people's lives from the comfort of your own home. In this role, you will be at the forefront of providing exceptional customer service to individuals seeking healthcare information and support. You'll play a crucial part in ensuring a positive and empathetic customer experience, navigating inquiries related to healthcare plans, benefits, and general healthcare information. What You Will Do: Customer Assistance: Respond to customer inquiries, concerns, and requests regarding healthcare services, benefits, and coverage. Information Navigation: Guide customers through healthcare plans, assisting them in understanding coverage, claims, and eligibility criteria. Problem Resolution: Address and resolve customer issues effectively, providing accurate and timely information while maintaining a high level of professionalism and empathy. Documentation: Maintain detailed and... accurate records of customer interactions, ensuring compliance with privacy and confidentiality regulations. Continuous Learning: Stay informed about updates and changes in healthcare policies, procedures, and regulations to provide accurate information to customers. Requirements: Excellent Communication Skills: Strong verbal and written communication skills with the ability to convey complex healthcare information in a clear and concise manner. Empathy and Compassion: Display a high level of empathy and compassion when dealing with customers, understanding the sensitivity of healthcare-related inquiries. Problem-Solving Skills: Ability to analyze situations, identify problems, and provide effective solutions, ensuring customer satisfaction. Technical Proficiency: Comfortable using computer systems, navigating multiple software applications, and handling customer interactions through various communication channels. Adaptability: Ability to adapt to changes in policies, procedures, and technology to meet the evolving needs of customers and the healthcare industry. Home Office Setup: Must have a quiet and dedicated workspace, reliable high-speed internet, and necessary equipment to effectively work from home. Opportunity Benefits: Work-Life Balance: Enjoy the flexibility of working from home while maintaining a healthy work-life balance. Professional Development: Access to continuous training and development programs to enhance your skills and knowledge in the healthcare customer service field. Competitive Compensation: Receive a competitive salary along with performance incentives and bonuses. Comprehensive Benefits: Access to healthcare, dental, and vision benefits, as well as retirement plans. Community and Team Engagement: Connect with a supportive team through virtual meetings and engagement activities, fostering a sense of community. If you are passionate about helping others, have a strong customer service orientation, and are ready to contribute to the healthcare industry, apply now to be part of our Teleperformance Healthcare Customer Service team
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