Customer Service Representative (Remote in NY)
Every day, Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action is thoughtful, open... transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Albany, NY. This position requires 10 days of onsite training after successful completion of training, there is the opportunity to work remotely. Training is a total of 6 weeks. Essential Duties and Responsibilities: Process new applications for health care coverage via telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested. Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate. Escalate calls or issues to the appropriate designated staff for resolution as needed. Facilitate translation services for non-English speaking callers according to procedures. Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems. Meet Quality Assurance (QA) and other key performance metrics. Responsible for adhering to established safety standards. Must be able to remain in a stationary position for an extended period of time. Occasionally lift, carry, or otherwise move items weighing up to 25 pounds. Work is constantly performed in an office environment Perform other duties as assigned by management. Minimum Requirements: High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience. Pay and Benefits: Base rate $19.75/hr Quarterly Bonus opportunity up to 5% of your quarterly earnings $500+ in referral incentives 401K with company match Paid accrued time off and 10 paid holidays Medical, Dental and Vision benefits Employee Assistance Program (EAP) Employee Wellness and Discount Programs A variety of weekday and weekend shifts that meet lifestyle and family goals A supportive environment with peers who share your passion for improving peoples lives Career development and promotional opportunities No cold calling, sales, or collection calls Job Type: Full-time Pay: $19.75 per hour Benefits: 401(k) Dental insurance Health insurance Vision insurance Weekly day range: Monday to Friday Work setting: Remote
Work Location: Remote
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