Temporary Health Care Customer Service Representative
Description:
We are seeking a Temporary Health Care Customer Service Representative to join SureCo's Enterprise team. In this role, you will respond to customer inquiries, explain medical benefits, and assist customers with their employers open enrollment process. Success in this position requires the ability to process and disseminate information to both employees and insurance carriers... effectively. If you are passionate about making a difference in the healthcare technology market, enjoy a relaxed work culture, and want to be part of a team of innovative thinkers, SureCo is the place for you!
Responsibilities: Greet customers in a friendly and professional manner. Answer phone and email inquiries promptly. Refer unresolved queries to your manager. Provide information about network providers to re-enrolling and prospective members. Assist with application submissions. Contact carriers to track enrollments, changes, and cancellations.
Requirements:
Qualifications and Skills:
High school diploma or equivalent.
Bilingual skills preferred.
Experience working remotely.
Previous experience as a customer service specialist or in a similar role, ideally within a healthcare setting.
Healthcare experience is a plus.
Proficient in computer use with above-average typing speed.
Detail-oriented with data entry experience.
Excellent verbal and written communication skills.
Strong listening skills.
Ability to handle stressful situations with ease.
Goal start date: September 23, 2024.
Open to short-term work (4-5 months).
Available to work Monday Friday, 8 AM - 5 PM PT.
Willingness to work daytime and evening shifts.
Join SureCo and be part of a team that is making a significant impact in the healthcare technology sector!
About SureCo
SureCo is at the forefront of healthcare transformation. We have built a platform that offers robust healthcare options and medical management services while reducing costs through technological and product innovations. We are leading the healthcare industry in new care options, innovative technology, and robust administration tools. We launched the business in 2015 working together to manage and foster our explosive growth. Come join an exciting organization that thrives on new ideas and fosters an environment of innovation through team building & support!
Our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business needs.
SureCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability
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