Part Time Licensed Insurance Customer Service Associate - Fully Remote
Job Description
Must have an active P&C license and experience doing customer service...
This is a fully remote and part time customer service roll.
Primarily, you will be handling customer request to make changes to their accounts.
Based on experience, you can expect $16-21/hr.
Part time employees are also elible for PTO and 401k/Retirement Savings benefits.
You must have a dedicated space and be will to work during EST standard business hours (eg 9-5, M-F)
This is a remote position
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Work from Home
Flexible Schedule
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Responsibilities
Customer Engagement: Respond promptly to customer inquiries through various communication channels, ensuring a positive customer experience.
Policy Assistance: Provide support to customers in understanding their policies, addressing questions, and resolving any issues.
Documentation: Maintain accurate records of customer interactions, policy renewals, and service requests.
Issue Resolution: Troubleshoot and resolve customer complaints or concerns efficiently and professionally.
Continuous Improvement: Offer feedback to improve customer service processes and enhance customer satisfaction.
Team Collaboration: Collaborate with team members to ensure seamless operations and exceptional service delivery.
Requirements
Must have an active P&C insurance license
Prior experience at a major insurance carrier is preferred
Prior experience working in a fully remote environment is preferred
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