Remote Customer Service Specialist - Part Time After Hours
Employer Industry: Healthcare Services
Why Consider This Job Opportunity...
Comprehensive medical, dental, vision, life insurance, and legal services available from the first day of the month after hire date
Tuition Assistance available from the first day
Opportunity for career advancement and growth within the organization
Paid Time Off benefit combines vacation, sick days, holidays, and personal time
Disability insurance paid for by the employer
Adoption assistance available
What To Expect (Job Responsibilities)
Answer a high volume of inbound calls for assigned practices, serving as the initial point of contact for healthcare needs
Navigate the electronic health record to validate and capture patient information, ensuring accurate data entry while maintaining privacy and security
Manage call resolutions for scheduling appointments, refilling medications, obtaining insurance referrals, and other patient inquiries
Schedule patient visits based on provider preferences and verify insurance eligibility
Communicate professionally and respectfully with patients, providers, and staff to provide excellent customer service
What Is Required (Qualifications)
High School Diploma or GED
2-5 years of experience in a customer service role
No supervisory experience required
Ability to work in a constant state of alertness and in a safe manner
Proficiency in navigating electronic health records and managing patient information
How To Stand Out (Preferred Qualifications)
Experience in a healthcare-related customer service position
Knowledge of insurance basics and electronic health records systems
Familiarity with patient scheduling and appointment management
Strong critical thinking and problem-solving skills
Exceptional verbal communication skills
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