Collections Account Representative - Flexible Work from Home
Job Description
ABOUT YESSIO...
This position handles the Account services inquiries via telephone or email correspondence. Increasing and maintaining high customer satisfaction key in this role. You will also be scheduling and processing of delinquent customer payments so accuracy and attention to detail are attributes we are looking for.
Position Overview
This position handles the customer service inquiries and verifying of account information via telephone or email correspondence. Increasing and maintaining high customer satisfaction key in this role. You will also be verifying bank account and employment information so accuracy and attention to detail are attributes we are looking for.
At Yessio you'll experience:
Paid training
Personal recognition for a job well done
Performance based incentives
Monthly bonuses
Family owned business that treats employees like family
Company barbeques
Monthly team motivation contests
Spacious work area and desks
Weekly coaching sessions
Employee referral bonus program
A stable employer
Medical insurance
Dental plans
Company paid holidays
Paid time off (PTO) which is earned starting on your 1st day
Job Responsibilities
Perform inbound and outbound calls
Educate and build rapport with customers
Consult with customers to answer customer inquiries
Help setup customer accounts and verify banking and employment information
Process customer payments and request payments
Excellent service while achieving quality results
Required Knowledge, Skills And/or Abilities
High School Diploma or GED
Fluent in English
Good communication skills
Cheerful attitude
Ability to learn new skills
Generally computer savvy
Self-motivated to improve skills and add value
Good attendance and punctuality
Basic mathematical skills
Schedule and Hours
Flexible work schedules.
Call Center Hours: Monday Friday from 7:00 am 6:00 pm and rotating every other Saturday 8:00 am 2:00 pm.
Hiring full-time and part-time positions
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