Customer Care Rep (Work from Home w/ on Site Training, Evening Shifts)
Job Description
Job Description...
Home Warranty is currently taking applications for a reliable individual to work in our customer department. The ideal candidate would have strong communication skills as well as computer skills and customer service experience. This opportunity has a variety of job duties, a casual work environment and great benefits with a progressive, fast-growing company. We are looking for Sunday-Thursday 11:00AM to 8:00PM.
During training, you will be required to work in office from 8AM-5PM.
Responsibilities
Investigate the nature of the incident being claimed
Evaluate inspection reports, photos, previous service invoices
Enter data detailing the events and damage related to the incident
Review the claim-holder's warranty in order to determine what should be covered
Coordinate the services of mechanics to ensure the item is repaired
Negotiate claim settlements with claimants
Able to meet performance metrics
Qualifications
1+ years prior experience in a similar role or call center experience is strongly preferred
Willingness to accept new challenges
Superior communication skills
Analytical thinking skills
A strong attention to detail
Ability to handle conflict
Sound computer skills or the ability to quickly learn new software
A strong work ethic and time management skills
Basic knowledge of HVAC, plumbing and/or electrical systems preferred
Ability to stay productive while working independently (there will be support for questions after hours)
Distraction free workplace/office.
Company Description
Our mission is to provide confidence and peace of mind through financial protection of the repairs and replacements required to keep your homes mechanical systems and appliances in normal operating condition. Home Warranty prides itself on providing the best value in the home warranty industry, making our Home Protection Plan the home warranty of choice wherever we do business.
Company Description
Our mission is to provide confidence and peace of mind through financial protection of the repairs and replacements required to keep your homes mechanical systems and appliances in normal operating condition. Home Warranty prides itself on providing the best value in the home warranty industry, making our Home Protection Plan the home warranty of choice wherever we do business
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