Remote Live Chat Agent / Guest Relations Officer | WFH
This a Full Remote job, the offer is available from: United States, Canada, California (USA)
Job Overview
We are seeking a committed and personable Guest Relations Officer / Live Chat Agent to join our dynamic team in a remote capacity. If you have a passion for delivering exceptional customer service and enjoy creating memorable experiences for clients, we would love to hear from you.
Key Responsibilities
Act as the face of our organization: Engage with guests through live chat, addressing their inquiries and resolving any issues they may encounter.
Develop in-depth knowledge of our properties, services, and promotional offerings to provide informed assistance.
Cultivate positive relationships with guests, ensuring they feel valued and appreciated.
Deliver prompt, accurate, and helpful responses to all guest inquiries, maintaining a high standard of service.
Required Skills
Proven track record in providing outstanding customer service, ideally within the real estate or... hospitality sectors.
Superior written and verbal communication skills.
Strong problem-solving abilities, with a focus on effective issue resolution.
Proficient in using live chat software and Customer Relationship Management (CRM) tools.
Self-driven and capable of managing time efficiently while working independently.
Exceptional attention to detail with a focus on delivering accurate information.
Qualifications
Previous experience in customer service roles is essential.
Strong communication capability is required.
Demonstrated ability to effectively resolve problems.
Familiarity with live chat and CRM systems is preferred.
Career Growth Opportunities
This role presents the opportunity for skill enhancement and professional development, allowing you to advance within the customer service domain.
Company Culture And Values
Our organization promotes a supportive and collaborative environment, where every team member is encouraged to thrive and contribute towards creating outstanding guest experiences.
Employment Type: Full-Time
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