Remote $23/hr. Senior Call Center Team Lead- FLORIDA
Join Our Team as a Remote Call Center Team Lead!
Are you an experienced call center professional looking for a new challenge? We're seeking a skilled Call Center Team Lead to lead our remote team and drive exceptional customer service...
Position: Senior Call Center Team Lead
Pay: $23/hr.-Weekly pay!
Schedule: 8am-9pm EST. M-F (8hr Shift between these hours)
*Equipment Provided and shipped directly to your home**
***Must live in the specific states of either Texas, Kentucky, Arizona, Georgia, Florida and or Utah to be considered****
Start Date: Mid November 2024
Responsibilities: Assist the Call Center Supervisor with driving performance metrics for all team members Assist supervisor with QA monitoring of agents to ensure Risk and Compliance Measures/Policies and Procedures are being met. Manage daily attendance for the team & Daily team chats. Handle escalated issues and provide effective resolutions. At times may lead morning huddles and shift end huddles. Analyze advanced metrics on agents daily stats. Manage weekly reports on team and agent level performance
Job Requirements
Requirements: MUST HAVE AT LEAST 1 YEAR OF PREVIOUS LEADERSHIP EXPERIENCE. Previous experience as a team lead in a Call Center or similar role. Excellent communication skills. Strong problem-solving abilities and attention to detail. Proficiency in call center software. ***MUST HAVE AT LEAST 1 YEAR OR MORE OF PREVIOUS LEADERSHIP EXPERIENCE***No exceptions!
If youre a motivated leader with a passion for customer service, we want to hear from you! Apply now and make a difference from the comfort of your home.
Apply Today!
For immediate consideration please email an up-to-date resume to [email protected] and mention ($23/hr. Call Center Leader
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