Scheduling and Customer Service Agent
About The Job: Virtual Sales/Scheduling/Customer Service Assistant (EVENING AND WEEKEND OPENINGS).
We call our virtual sales force "Perceptionist's", and the job is one of the most important parts of our business. A Perceptionist acts as an extension of our client’s businesses, helping them answer calls and grow their business. Our team members work in a fast-paced technology-rich environment and become experts in multiple industries.
We’re looking for team members with a passion for creating positive first impressions, and a desire to deliver personalized and helpful caller experiences, building trust and confidence in our business. We are currently hiring for a 2nd Shift Position. Must have your own computer to use at the beginning. Please include your personal email and location in with your resume. We are based in the United States. We do not hire internationally at this time. This is a work from home position.
Candidates should be adaptable and have a commitment to sales & customer service excellence. Successful candidates value positive and healthy relationships and will have a growth mindset and demonstrate high work standards. Key success factors include the ability to learn technical and professional knowledge and collaborate in a team environment. S/he must be resilient and maintain a high level of energy to maximize performance.
- Job Responsibilities and Essential Functions:
- The candidate must have good communication skills, both written and verbal, and a desire for personal and professional growth.
- Makes a great first impression on the phone and the best first impression they can in person.
- Fosters a personalized and helpful experience for clients, winning their trust and confidence.
- Be able to quickly determine the nature of objections and respond appropriately utilizing active listening skills.
- Proactive and committed to taking action to resolve customer needs.
- Understands the importance of attention to detail.
- Improves skills through practice.
- Applies new knowledge or skills quickly.
- Solves problems and takes advantage of opportunities without being asked.
- Enjoys working in a technical workplace.
- Benefits:
- Monthly Incentive potential.
- Attendance and Retention Bonuses.
- Paid time off.
- Eligibility medical, dental, and vision insurance.
- Required Qualifications:
- Minimum of 4 years of Sales or Customer Service experience required.
- Results-driven and committed to meeting individual and team goals.
- Strong PC and problem-solving skills.
- Strong verbal and written communication skills.
- Office experience in the following industries is a plus - Home Inspection, Carpet Cleaning, Maid Service, Handyman are a PLUS.
About Perceptionist:
Founded over 21 years ago, Perceptionist Inc has become one of the largest North American providers of small business call center services. We provide a way for businesses to capture 100% of their sales opportunities by providing overflow sales support during days, evenings, and weekends. Instead of sending customers to voicemail, calls are redirected to a team of specially trained sales representatives who know the business and have the skills to close the sale. For more information about us go to: https://www.perceptionist.com
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