Specialist Customer Service - Remote
Specialist Customer Service
At our Company, we grow People, Brands, and Businesses! We are seeking a dedicated Customer Service Specialist (CSS) is responsible for providing service to our customers and clients through the placement and monitoring of orders. This person works closely with Business Development Assistants, Business Development Managers, and other support related areas.
The GP Customer Service Specialist is responsible for the validation and execution of Grocery Products (GP) order processing and scheduling, handling Distress Sale Orders, Will Call Pickups and Order Auditing. Responsible for performing all necessary work and tasks to ensure Supply Chain goals and metrics are met. Works closely with the Team Lead to deliver outstanding results for our Client.
Take this opportunity to join North Americas leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!
What we offer:
Full-Time Benefits (Medical, Dental, Vision, Life)
401(k) with company match
Training and Career Development
Generous Paid Time-Off
Essential Job Duties and Responsibilities
Performs all tasks for processing orders, verification, and customer service.
Oversees a variety of customers, including complex, and will escalate questions to Supervisor as necessary.
Groups orders for largest truck loads for cost savings and bracket pricing qualification.
Requests appointments for loads as needed.
Groups and trips customer pickup loads.
Able to address any potential order issues.
Gathers and tracks order details and researches any discrepancies.
Provide timely and thorough communication with clients and customers.
Works within supply chain to mitigate inventory issues.
Participate in Hormel/Customer calls as scheduled; providing feedback and insight.
Communicate regularly with management advising any critical issues or opportunities.
Performs some training and vacation/out of office back-up
Qualifications:
Required:
High School Diploma or GED
1-3 years of experience in Customer Service working in a fast-paced environment
Ability to work independently and prioritize duties with minimal supervision, to accurately execute detailed work to meet deadlines
Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
Demonstrated Proficiency in Microsoft applications with an emphasis on Excel, Outlook, and web-browsers
Excellent communication and interpersonal skills
Job Will Remain Open Until Filled
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