Virtual Call Queue Manager - Work remote, no experience needed
The House of Mercier is thrilled to offer an exciting opportunity for a Virtual Call Queue Manager! In this remote position, you will play a critical role in ensuring a smooth and efficient call experience for our customers. This role requires no prior experience as we provide comprehensive training to equip you with the necessary skills. Your primary responsibility will be to manage incoming customer calls, directing them to the appropriate departments and ensuring timely responses to inquiries. If you're a detail-oriented individual with a passion for customer service, we would love to hear from you!
Key Responsibilities
Monitor and manage the incoming call queue, ensuring calls are directed to the right agents promptly
Assist customers by answering general inquiries and providing information about our products and services
Utilize our call management systems to track and manage call flows efficiently
Work collaboratively with customer service agents to maintain a high level of service
Document call patterns and help identify areas for service improvement
Participate in training programs to enhance your knowledge and skills
Provide support and guidance to colleagues as required to foster team success
Requirements
No prior experience is needed; comprehensive training will be provided
Fluency in English is required; knowledge of additional languages is beneficial
Strong verbal communication skills and an ability to convey information clearly
Excellent organizational skills with a focus on detail and efficiency
Ability to work independently while managing multiple tasks in a remote environment
Basic computer skills and familiarity with call management systems are a plus
Reliable internet connection and a quiet workspace to facilitate efficient work
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Work From Home
Free Food & Snacks
Wellness Resources
Stock Option Plan
Great Salary
Other Perks
Apply Job!