Live Chat Agent ( Remote / WFH )
About the position
The Live Chat Agent position at Cantin Design LLC is a full-time remote role focused on providing exceptional customer service through real-time chat interactions. The agent will engage with customers to address inquiries related to products and services, troubleshoot issues, and guide them in navigating the company's platforms. This role emphasizes strong written communication skills, empathy, and the ability to multitask in a fast-paced environment, contributing to the company's commitment to customer satisfaction.
Responsibilities
Respond to customer inquiries via live chat in a professional and friendly manner
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Provide accurate information and solutions to customer problems
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Document customer interactions and maintain detailed records
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Assist customers in navigating our website and placing orders
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Handle customer complaints effectively and escalate when necessary
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Work collaboratively with team members to improve response times and service
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Stay updated on product knowledge, company policies, and procedures
Requirements
Proven experience in customer service or related fields
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Excellent written communication skills with a focus on clarity and professionalism
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Strong multitasking skills in a fast-paced environment
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Ability to work independently as well as part of a team
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Familiarity with live chat software and customer support platforms
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Problem-solving skills with an emphasis on customer satisfaction
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Availability to work flexible hours, including nights and weekends
Nice-to-haves
Benefits
Health Insurance
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Dental Insurance
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Life Insurance
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AD&D Insurance
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Employee Wellness Programs
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401k plans
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Employee Stock Purchase Plan (ESPP)
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Paid Time Off
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Paid Holidays
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