Health & Benefits - Call Center Supervisor / Member Services Supervisor (Remote) (General Consideration)
Job Summary & Responsibilities
The Member Services Supervisor will report to the Sr. Manager, Member Services in the CDB Member Services Department. This role is responsible for the daily activities and supervision of a team employees supporting business functions. Develops, motivates, evaluates, and coaches staff on work procedure, proper call handling and teamwork delivering excellent customer service. Sets priorities for and coaches employees to meet goals. Manages and monitors daily workflow and reporting to ensure business objectives are maintained and accurately reported.
Proactively analyzes constituent data, identifies trends and issues.
Recognizes and acts on the needs to improve the development and delivery of products and services.
Other duties as assigned.
Rotating Schedule: 7 a.m. CT to 4 p.m. CT, 8 a.m. CT to 5 p.m. CT, 9 a.m. CT to 6 p.m. CT, and 10 a.m. CT to 7 p.m. CT
One Saturday per month: 9 a.m. CT to 2 p.m. CT
Preferred Qualifications
Years of Experience:
3-5 years of experience . Degree:
Bachelors Degree or equivalent . Certification: N/A . Skills & Abilities:
Excellent analytical skills with a proactive nature
Strong organization skills with a drive to meet deadlines
An affinity for accuracy and efficiency
Proficiency in Microsoft Excel, Word (including mail merge) and Outlook
Strong verbal and written communication skills
An aptitude for prioritization and multi-tasking
Strong collaboration skills
A drive to learn and apply new concepts quickly
Experience with Salesforce CRM preferred
Compensation & Benefits
The compensation for this position will vary depending on factors such as your location, skills and experience. The compensation package may also include incentive and bonus opportunities.
Inspira provides industry-leading benefits including, but not limited to: healthcare, 401K savings plan, company holidays, paid time off, parental leave and an employee assistance program.
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