Pharmacy Customer Service Representative Weekend Remote (Full Time)

About the position
Carlisle Medical is seeking a Pharmacy Customer Service Representative to join their team in Mobile, AL. This full-time remote position focuses on managing the prescription needs of injured workers, ensuring efficient and accurate service. The role involves working alternating weekends on a 4-day, 10-hour schedule, providing an opportunity to work from home during weekend shifts.
Responsibilities
• Prepares, inputs and supports claimant profiles in pharmacy network.
,
• Assists pharmacies in adjudication of claimant medications.
,
• Coordinates and liaises with client adjusters, pharmacies, and claimants to ensure accurate assignment of medication benefits.
,
• Supports client needs regarding requirements for claimant medications with reporting and data.
,
• Manages and updates client and claimant information in multiple systems.
,
• Answers questions from claimants, adjusters, and pharmacies regarding medications.
,
• Adjusts to changing processes and needs of various clients.
,
• Performs other duties as assigned.
Requirements
• 3 years related customer service or telephonic experience and/or training preferred or equivalent combination of education and experience.
,
• Proficient in the use of computers and multiple software systems.
,
• Experienced in Microsoft Office.
,
• Strong communication skills, including active listening and the ability to ask relevant questions.
,
• Excellent written grammatical skills and understanding of proper telephone etiquette.
Nice-to-haves
• Experience in workers' compensation law.
,
• Editing skills.
Benefits
• Health insurance
,
• Dental insurance
,
• 401(k)
,
• Paid time off

Apply Job!