Senior Auto Physical Damage Claim Rep (Remote)
About the position
At Selective, we don't just insure uniquely; we employ uniqueness. As a Senior Auto Physical Damage Claim Representative, you will play a crucial role in our mission to serve our customers responsibly. This position involves investigating, negotiating, and concluding auto claims through various means such as telephone, personal contact, and written correspondence. You will be responsible for handling claims in accordance with company policies and procedures, ensuring compliance with applicable legal and regulatory requirements. Your expertise will be essential in specialties such as General Liability, Auto fire and theft, Auto total loss, Auto commercial and personal lines liability, and Auto/PIP subrogation. In this role, you will receive assigned auto claims and independently review and analyze policy forms and endorsements to determine applicable coverages, limits, deductibles, and settlement calculations. You will gather appropriate documentation to support claimed damages, which may include estimates, proof of ownership/value, required company forms, reports, and invoices. Your negotiation skills will be put to the test as you negotiate settlements based on the documentation presented, vendor discussions, personal knowledge, customer interactions, and policy language. You will also be responsible for documenting claim files, establishing and updating reserves throughout the life of the claim, maintaining suspense systems, processing expenses, preparing checks, and sending appropriate letters based on state regulations and company directives. Additionally, you will explore salvage and subrogation potential, as well as arbitration opportunities, while continuously reviewing and analyzing investigative information to determine if a file is eligible for fraud/SIU handling. Collaboration with vendors and other resources will be necessary to assist with remediation services or future analysis of auto damage or settlement values. You will ensure that all claims are reviewed to determine whether they are best served in the Service Center or eligible for transfer to the field for further handling.
Responsibilities
Investigate, negotiate, and conclude assigned auto claims through various communication methods.
,
Review and analyze policy forms and endorsements to determine applicable coverages and settlement calculations.
,
Gather documentation to support claimed damages from customers, vendors, and police departments.
,
Negotiate settlements based on documentation, vendor discussions, and policy language.
,
Document claim files and establish/update reserves throughout the claim's life.
,
Process expenses, prepare checks, and send appropriate letters based on regulations.
,
Explore salvage and subrogation potential and arbitration opportunities.
,
Continuously review claims for fraud/SIU handling eligibility.
,
Collaborate with vendors for remediation services and future analysis of auto damage.
,
Ensure compliance with company, state, and federal regulations.
Requirements
Minimum of 3-4 years of claims handling experience in Oregon and Washington.
,
Strong negotiation skills and ability to analyze policy documents.
,
Excellent communication skills for customer and vendor interactions.
,
Ability to gather and review documentation related to claims.
,
Knowledge of legal and regulatory requirements in claims handling.
Nice-to-haves
Experience with General Liability claims handling.
,
Familiarity with Auto fire and theft claims.
,
Knowledge of Auto total loss and Auto commercial liability claims.
Benefits
Competitive compensation and performance awards.
,
Health benefits including medical, dental, and vision insurance.
,
Retirement savings plans with company contributions.
,
Professional development opportunities.
,
Flexible schedules to support work-life balance.
Apply Job!