Customer Success Associate (English and Spanish Support)
Who We Are
Summer is a Certified B Corp® with a mission to maximize savings for the 46 million Americans burdened by student debt. Summer combines policy expertise with innovative tech to help borrowers simplify college cost planning and student loan repayment, generating $278/month in savings per person. Watch our product overview and hear from our members on how Summer has put them on the path to becoming debt free.
Summer has raised $20 million to date from world-class investors, including QED Investors, General Catalyst, Greycroft, Rebalance Capital, SemperVirens, Foundation Capital, Story Ventures, NextView, Flourish Ventures, and the Financial Health Network. We've partnered with dozens of clients who pay for Summer to assist their employees and customers, including the city government of Alexandria, Virginia, the American Federation of Teachers, the American Diabetes Association, Asurion, Mattress Firm, and more.
Your Role
As a member of our Member Success Team, you'll work directly with Summer's users to help them navigate Summer's tools and enroll in federal forgiveness and repayment programs. With training and hands-on experience, you'll quickly become an expert in the student loan landscape and serve as the first point of contact for our users.
Key Responsibilities
Engaging with users via email, live chat and text within our SLAs
Reviewing and submitting applications for federal loan programs
Understanding Summer's product offerings and how they address borrowers' needs
Proactively suggesting ideas and automations that can help scale the team
Collaborating with the Member Success Team to achieve team and company growth goals in line with our social mission
This position will report to the Director of Member Success.
Recommended Experience
At least one year of relevant work experience. Experience with start-ups, finance (including financial aid or fintech), government programs, or customer support is preferred
Spanish language reading and writing proficiency is preferred. In this role, you may need to provide written support in Spanish in addition to English.
During the interview process, we'll be evaluating these key qualities in your experience and potential:
Fast learner: You have demonstrated experience in quickly mastering new skills and knowledge areas
Clear communicator: You can field questions from users with empathy, tact, and clarity
Detail oriented: You can understand and communicate complex program requirements; you can capably manage internal systems and processes
Excellent teammate: You collaborate with and support your teammates; you clearly communicate capacity and expectations
We are excited to work with teammates who are passionate about applying their talents in a fast-paced startup environment to tackle a major social issue of our time.
This posting is for a remote, full-time, non-exempt position based in the United States. The base salary for this position is $45,000 - $55,000 and will include equity and a full range of benefits.
Values
We're proud to be a mission-driven company with an inclusive culture. Our greatest asset is the set of values our team strives to embody every day: empathy, diversity, growth, determination, humility, and fun. Learn more about culture at Summer.
We also offer competitive salaries, significant equity allocations, healthcare coverage, 401(k) plans with an employer match, contribution toward student loan repayment, and flexible vacation/PTO. Summer supports a hybrid, flexible work environment and we welcome applicants from anywhere in the United States.
Sound interesting? We look forward to hearing from you. Join us to help fix the system!
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Summer provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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