Bilingual Receptionist - ALWAYS Work From Home!

Please apply directly on our Careers website: https://backofficebetties.com/careers

Please complete our Culture Index survey. You can go here for the survey (https://go.cultureindex.com/p/xgLvKBOVGb). All applicants must complete the survey to be considered for employment.

Are you a friendly, tech-savvy, and confident problem solver who thrives in a fast-paced environment? Do you enjoy helping people and providing outstanding customer service? If so, keep reading!

We are looking for a Bilingual (English/Spanish) Virtual Receptionist/Legal Intake Specialist to join our boutique virtual receptionist service for law firms in the U.S. and Canada. Law firms invest in Back Office Betties to provide their callers with a world-class customer service experience, which means we must continually be the best at what we do. That’s where you come in!

As a Legal Intake Specialist, you will be the first impression and the voice of the law firms we serve. Your role will involve answering calls, scheduling appointments, handling FAQs, taking messages, and transferring calls—all while providing exceptional service to potential and existing clients. No legal experience is required—we provide all the training you need to succeed!

A Day in the Life
• Handle 90-120 calls per day for various law firms.
• Adapt quickly—each call is different! You may speak to a potential new client for a criminal attorney one moment and an opposing counsel the next.
• Work in a fast-paced, supportive environment with a dynamic team that loves teamwork (and a great GIF game!).
• Provide professional, friendly, and efficient service to every caller.

What We’re Looking For
• Bilingual (English/Spanish) – Required
• Pay rate: $19/hr
• 40-hour availability, Monday-Friday between 5 AM-5 PM PST
• High attention to detail and strong customer service skills
• Ability to problem-solve quickly and communicate confidently
• Quiet home office setup (background noise such as pets or children may lead to termination)
• Stable, high-speed internet (75+ MBPS required) (CenturyLink, Verizon & T-Mobile are banned due to unreliability)
• Wired Ethernet connection (WiFi is not allowed for security reasons)

Perks & Benefits
• No weekends! We are only open Monday through Friday.
• Work from home—always!
• Paid training & company-provided equipment
• Internet reimbursement
• Paid time off (up to 20 days per year!)
• Paid sick leave, paid wellness leave, & bereavement leave (including for furry loved ones!)
• Health, dental, and vision insurance for full-time employees
• 401k for full-time employees
• Wellness Month perks – A customized wellness box or a Massage Envy gift card, plus wellness tips, training, and team events
• Annual MVP award – One team member wins a dream gift or trip
• American Dream Program – A $1,000 down payment assistance for home buyers
• Dream Granting – Celebrate your achievements in a meaningful way, like a Pink Jeep Tour in Sedona or wine tasting with giraffes!
• Monthly/Bimonthly virtual team events – Past events include a taco cooking class, virtual costume parties with trivia, and an Australian farm tour!

How to Apply
• Apply directly on our Careers page: https://backofficebetties.com/careers
• Complete our Culture Assessment: https://go.cultureindex.com/p/xgLvKBOVGb (All applicants must complete this survey to be considered for employment.)

Join us and be part of a fun, hardworking, and supportive team that truly values what you bring to the table!

Job Type: Full-time

Pay: $19.00 per hour

Expected hours: 40 per week

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• No weekends

Language:
• English (Required)
• Spanish (Required)

Location:
• Nevada (Preferred)

Work Location: Remote

Apply Job!