Virtual Customer Support - Entry Level

Job Title: Virtual Customer Support - Entry Level

Location: Remote

Key Responsibilities: • Provide exceptional customer service via phone, email, and live chat, addressing client inquiries and resolving issues promptly • Assist clients with travel bookings, including flights, hotels, car rentals, and special requests • Maintain accurate records of client preferences, travel plans, and itineraries • Coordinate scheduling for travel consultations and manage the calendar for the agency • Process payments, issue invoices, and track client accounts • Support the agency with administrative tasks such as data entry, filing, and maintaining internal databases • Research travel destinations, accommodations, and activities to support clients’ needs • Work closely with the travel agents and management to ensure seamless operations

Qualifications: • Previous experience in customer service, administrative roles, or the travel industry preferred • Strong organizational skills with an ability to manage multiple tasks and deadlines • Excellent verbal and written communication skills • Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with travel booking software is a plus • Self-motivated, reliable, and capable of working independently in a remote environment • A passion for travel and helping others plan their perfect getaway

Benefits:
• Flexible remote work schedule, offering work-life balance
• Competitive salary with opportunities for performance-based bonuses
• Paid time off (PTO) and holiday pay
• Access to exclusive travel discounts and perks
• Professional development opportunities and ongoing training
• A supportive and collaborative team culture

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