Inbound Answering Service Agent - OHIO Residents Only
Responsibilities:
- Answer incoming phone calls and provide assistance to callers according to the account protocol
- Transfer calls to appropriate departments or individuals
- Take messages and relay them to the appropriate person
- Provide information and answer questions according to account settings
- Maintain a professional and courteous phone manner at all times
- Follow phone etiquette guidelines to ensure excellent customer service
- Assist with dispatching duties as needed
Qualifications:
- At least one year of previous answering service/call center experience
- Computer proficiency
- Typing at least 45 wpm with 90% accuracy
- Strong communication skills, both verbal and written
- Proficiency in English spelling and grammar
- Spanish bilingual is a plus
- Excellent phone etiquette and customer service skills
- Ability to talk and type simultaneously
- Positive attitude and composure under pressure
- A college degree is not required but is highly desirable.
Job Type: Full-time
Pay: From $13.00 per hour
Expected hours: 30 40 per week
Benefits:
Health insurance
On-the-job training
Paid time off
Physical Setting:
Call center
Schedule:
8 hour shift
Day shift
Evening shift
Holidays
Morning shift
Night shift
Overnight shift
Weekends as needed
Work Location: Remote
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