Customer Service Representative (Remote in Kentucky)
About the position
The Customer Service Representative at Chewy is a remote role based in Kentucky, focused on providing exceptional service to pharmacy customers. The position requires engaging with customers through various communication platforms, problem-solving, and ensuring a high standard of service while adhering to safety and regulatory guidelines.
Responsibilities
Engage directly with pharmacy customers via inbound calls and other communication platforms.
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Research and problem-solve to determine appropriate solutions for customer inquiries.
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Follow up as needed to resolve customer issues.
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Provide solutions while adhering to high safety and regulatory standards.
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Go above and beyond to exceed customer expectations.
Requirements
1-2 years working in a customer-focused environment.
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Excellent communication skills.
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Ability to multi-task and think critically.
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Flexibility to shift schedule and work overtime as needed.
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Must be able to pass background check for KY Rx Tech license.
Nice-to-haves
Benefits
Competitive pay and benefits
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Supportive culture
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Opportunities for personal and professional growth
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