Call Center Representative- Healthcare- Remote- Norwood- Part Time

About the position

The Call Center Representative position at Atrius Health is a part-time remote role focused on providing exceptional customer service to patients. The representative will assist patients with appointment management and inquiries, playing a vital role in the coordinated care delivery model. This position requires strong communication skills and the ability to handle a high volume of calls while ensuring patient satisfaction.

Responsibilities
• Receive incoming calls and assist patients with appointment management and inquiries.
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• Provide extraordinary customer service and problem-solving support to strengthen the patient/clinician relationship.
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• Utilize electronic medical records (EMR) and EPIC systems to manage patient information effectively.
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• Communicate clearly and professionally with patients to improve access and understanding of their care.
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• Handle a minimum of 70 calls a day while maintaining a high level of service.

Requirements
• A minimum of one year in a clinical or customer service setting preferred.
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• Experience with electronic medical records (EMR) and EPIC or other registration systems required.
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• Strong computer skills, including proficiency in word processing and spreadsheet programs.
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• Excellent verbal and written communication skills.
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• Ability to multi-task and manage time effectively.

Nice-to-haves
• Working knowledge of patient-related documents preferred.
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• A bachelor's or other non-clinical degree combined with an interest in healthcare.

Benefits
• Up to 8% company retirement contribution
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• Generous Paid Time Off
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• 10 paid holidays
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• Paid professional development
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• Generous health and welfare benefit package
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• 401(k)
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• 401(k) matching
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• Dental insurance
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• Employee discount
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• Health insurance
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• Health savings account
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• Life insurance
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• Paid sick time
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• Vision insurance

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