Call Center Agent-REMOTE

About the position

The Call Center Agent position at AnswerNet involves providing high-level customer service solutions remotely. Agents will be responsible for making outbound calls, documenting customer interactions, and maintaining integrity while adhering to company policies. This role requires a customer-oriented approach and the ability to handle various tasks related to customer support and sales.

Responsibilities
• Make consistent outbound calls specific to assigned programs or projects.
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• Document all customer interactions using provided tools.
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• Upsell products and services to customers.
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• Set appointments in a business-to-customer format.
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• Maintain a working knowledge of campaign products, services, and promotions.
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• Perform data capture and entry tasks.

Requirements
• At least one year of actual Call Center experience with an automatic dialer and call scripting.
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• A clear, professional, and friendly voice.
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• High-level people skills and active listening skills.
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• Strong communication skills.
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• Outstanding attendance and punctuality.
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• High school diploma or GED.
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• Basic computer skills and computer literacy.
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• Experience in an outbound environment.

Nice-to-haves
• Sales experience is preferred.

Benefits
• Full-time employment with open availability.
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• Competitive salary of $14.25 per hour.

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