Call Center Agent - Remote and Part Time

Become the newest member of our exciting team at Storage Rentals of America (SROA) as we redefine self-storage!

Duties and Responsibilities
• Manage inbound calls promptly, collecting information and entering it into the system.
• Ensure a smooth rental/reservation process for potential customers.
• Be knowledgeable on processes and policies to create a successful interaction with current or future customers.
• Full understanding of the billing process and be able to process payments.
• Ability to provide excellent customer service.

Qualifications
• High School Diploma or GED.
• 1– 3 years of customer service experience in a Call Center environment preferred or customer sales-oriented position such as retail sales, restaurant, front desk, hotel, car rental, or other hospitality roles.
• Work from home - Internet service that meets system needs and a separate workplace.
• Type 30 WPM or more
• Have a professional phone manner & ability to work independently.
• Maintain customer satisfaction.
• Demonstrate patience and professionalism.
• Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
• Excellent verbal and written communication skills.
• Bilingual (Spanish) is a plus.
• The job requires a person to work weekends and holidays as needed.

Schedule:
• Part Time Only (18 – 24 Hours Weekly)
• 4, 5, or 6-hour weekday shifts between 9am – 8pm
• All schedules to include one weekend day

At Storage Rentals of America, we offer a career and opportunity to grow. We strongly believe in growing our talent and promoting within.

SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.

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