Experienced Bilingual (Spanish) Customer Service Representative-Tucson, AZ

About the position

The Experienced Bilingual (Spanish) Customer Service Representative role at GEICO in Tucson, AZ, is designed for individuals who are passionate about providing exceptional customer service. This position involves being the first point of contact for policyholders, addressing their inquiries, making policy changes, and offering recommendations. The role emphasizes personal growth and development within a fast-paced environment, with numerous opportunities for career advancement.

Responsibilities
? Answer billing questions from customers.
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? Make policy changes as requested by policyholders.
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? Provide recommendations to customers regarding their insurance needs.
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? Deliver personalized service to demonstrate the value of being insured by GEICO.
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? Assist customers in a fast-paced, high-volume call center environment.

Requirements
? 12+ months of contact center or customer-facing service experience required.
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? Excellent verbal and written communication skills in both English and Spanish.
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? Experience in providing outstanding customer service through expertise and active listening.
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? Ability to work in a fast-paced environment and adapt to changes quickly.
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? Solid computer and multi-tasking skills.
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? Minimum of high school diploma or equivalent.

Nice-to-haves
? An associate's degree or higher (preferred).
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? Active Personal Lines insurance license (preferred).

Benefits
? Premier Medical, Dental and Vision Insurance with no waiting period.
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? Paid Vacation, Sick and Parental Leave.
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? 401(k) Plan.
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? Tuition Reimbursement.
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? Paid Training and Licensures.

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