Remote Customer Experience Specialist - Weekend
Are you passionate about delivering exceptional customer service from the comfort of your own home?
We're seeking a Remote Customer Experience Specialist to join our dynamic team.
As a specialist, you'll be the frontline of our company, ensuring our partners customers receive top-notch support and assistance.
Requirements:
? Two years experience in customer service: Previous experience in customer service is essential to excel in this role.
? Reliable high-speed internet: A stable ethernet internet connection is crucial for seamless communication with our customers and team. A speed test will need to be submitted during your application process.
? Laptop or PC in good condition: You'll need a reliable device to perform your duties effectively. A specifications report will need to be submitted during your application process.
? Multi-tasking: Ability to juggle multiple customer inquiries and tasks simultaneously while maintaining high-quality service.
? Comfortable using multiple software applications: Proficiency in navigating various software applications to streamline customer interactions.
What you can expect:
? Competitive wages and bonus structure: Starting wage of $13.41 USD per hour. We value your expertise and dedication, and offer competitive compensation along with bonus incentives.
? Vacation pay and Health Benefits: Enjoy the flexibility of remote work while still receiving compensation for 4% vacation time and 4% in lieu of health benefits.
Responsibilities:
? Respond to customer inquiries via email, chat, or phone in a timely and professional manner.
? Provide accurate information and solutions to customers' concerns and issues.
? Assist customers with product selection, troubleshooting, and appointment setting.
? Collaborate with other team members to resolve complex customer issues.
? Maintain detailed records of customer interactions and transactions.
Qualifications:
? Excellent English verbal and written communication skills.
? Strong problem-solving abilities and attention to detail.
? Ability to adapt to a fast-paced and evolving work environment.
? Customer-centric mindset with a passion for helping others.
? Previous experience in e-commerce or retail customer service is a plus.
How to Apply: If you're ready to embark on an exciting remote career journey with us, please use the link below.
https://www.ondemandassessment.com/link/index/JB-6V5P3Z696?u=1051801
We look forward to hearing from you!
Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Job Type: Part-time
Pay: From $13.41 per hour
Expected hours: 16 25 per week
Benefits:
Work from home
Shift:
8 hour shift
Day shift
Work Location: Remote
Apply Job!