Phone Operator and Customer Service Representative

With over 30 years of advanced dermatological and aesthetic expertise and experience, Hubbell Dermatology & Aesthetics continues to be the leading comprehensive and integrated Acadiana area practice specializing in medical/surgical dermatology, surgical and non-surgical cosmetic enhancements and skincare solutions.

Our goal is to utilize the most advanced therapies and treatments to provide each patient with excellent care with a special focus on safety, natural looking results and optimal value. Our team of skin experts delivers clinically-proven, customized treatment plans for our patient's goals, health and well-being.

As a supportive, honest and uplifting team, we live our core values daily. Our core company values are Faith, Authenticity, Integrity, Teamwork and Helping Hands & Caring Hearts. We pride ourselves in exhibiting these values in everything we do.

Our purpose is to inspire confidence one beautiful bright life at a time!

We love what we do and you will too!

As a Phone Operator and Customer Service Representative, you will play a crucial role in delivering exceptional customer service, promoting our medical and aesthetic services, assisting patients, and driving growth. Your primary responsibilities will include answering incoming aesthetic/cosmetic and medical calls from current and new patients, confidently and pleasantly answering inquiries and giving guidance through our range of medical and aesthetic procedures, skin care products, as well as scheduling appointments in our system. This in-office Phone Operator and Customer Service Representative will be responsible for managing a high volume of inbound calls in a timely and customer service-centric approach to assist patients with navigating their healthcare experience. Secondarily, after appropriate cross training, a minor part of your work week experience will include routinely providing similar quality checkout-desk services to medical and aesthetic patients.

Desirable Traits:

• Exudes a warm, cheerful and caring attitude

• Demonstrated confidence and poise

• Proactively exhibits passion and enthusiasm

• Is reliable and intuitive

• Ability to both own and promote HDA brand

• Team player with good organizational and interpersonal skills

• Excellent oral and written communication

• Ability to learn products and services quickly

• Ability to prioritize and multitask efficiently

• Adaptable in fast paced setting

Primary Responsibilities

• Schedule patient appointments

• Answer incoming call

• Read and analyze patient records

• Thorough understanding of medical and cosmetic terminology

• Thorough understanding of each cosmetic procedure

• Ability to credential eight providers

• Ability to articulate limited discussion of cosmetic services and skin care products with prospective patients over the phone – encouraging them to schedule an appointment for more in-depth customized evaluation

• Thorough understanding of each provider’s specific scheduling guidelines

• Discuss fees and financial obligations with patients upon scheduling

• Retaining deposits upon cancelations within policy parameters

• Maintain professional appearance

• Maintain patient and business confidentiality, including HIPAA and practice specific compliance guidelines

• Have full knowledge of products & services and effectively communicate the value of each service and product

• Confidently present treatment plan and financial obligations

• Attend all in-house training and commit to continued education

• Support the mission, vision, and core values of the company

Secondary Responsibilities:

• Provide high-quality medical and aesthetic customer service at the checkout desk weekly (a minority of work hours spent in this position, yet sufficient quantity of hours to achieve and maintain checkout desk proficiency)

Qualifications:

• Experience working in a Medical or Day Spa, dermatology practice or cosmetic retail

• Experienced in phone skills, customer service and sales

• Demonstrate computer literacy including, (preferably) use of office EMR

• Strong interest in the skin care, beauty, and wellness industries

• High school diploma required; higher education preferred

Job Type: Full-time

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift
• Monday to Friday

Work Location: In person

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