Client Services Data Admin -ZR_22313_JOB

This is a remote position.

Schedule: Monday to Friday, 7am to 4pm Carlsbad, CA time

Scope:
• Handle review disputes across multiple online platforms
• Operate in a back-end capacity without direct client interaction

What are the top 10 things they must be completed in this position:

1. Check and notate any negative reviews that have been removed on a daily basis

2. Familiarize themselves during the partnership with different directory sites and how they operate, etc. every time there’s an update

3. Reviews that have been successfully removed will need to be marked in Salesforce daily

4. Properly inputting the notes daily into Salesforce and updating any information necessary

5. Daily reporting to Client Services Manager if there are any problems or issues

6. Updating client’s information correctly and thoroughly into Salesforce on a daily basis

7. Completing any overflow tasks that might be necessary for clients daily, these will be addressed with the virtual assistant as needed

8. Completing other duties or tasks as assigned on a daily basis such as disputing negatives and working on scrubbing reviews

Tools: Google Suite - Google Sheets and Google Docs, Facebook and Salesforce

Not Required: Canva - but reassuring to see on resume, AI proficiency also appreciated

★ If the virtual assistant is computer savvy and can type fast - 40 wpm minimum

★ If the virtual assistant is detail oriented and thorough.

★ If the virtual assistant is professional and customer orientated.

★If the virtual assistant is able to remove 400 negative comments/photos every two weeks with some consistency

Responsibilities:
• Dispute illegitimate negative reviews on platforms like Facebook, Google, and Yelp
• Provide back-end support for the onshore team
• Submit disputes to get reviews removed when they fall outside publisher guidelines
• Work within specified time zones as required
• Follow company processes and maintain high standards

Requirements:
• Excellent English comprehension, reading, and writing skills
• Strong attention to detail and ability to follow guidelines
• Proficiency in using various online platforms and tools
• Ability to work independently in a remote setting
• Good time management and organizational skills

​Independent Contractor Perks
• HMO Coverage for eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job

ZR_21760_JOB

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