Bilingual Customer Support, Spanish-English

This is a remote position.
Schedule: Monday to Friday, 12PM to 9PM Eastern Standard Time (Louisville, KY) with 1-hour unpaid break, 40 hours per week
We are seeking a highly motivated and talented individual to join our team as a Customer Support Specialist.
The primary responsibility of this role is to provide exceptional phone-based assistance to customers experiencing issues with their remote key devices.
Answer inbound phone calls from customers in a professional and courteous manner.
Troubleshoot remote key issues by asking a series of targeted questions to identify the root cause of the problem.
Provide accurate and timely assistance to resolve customer concerns, ensuring a high level of customer satisfaction.
Escalate complex issues to the appropriate manager or team when necessary.
Document customer interactions and resolutions in our internal system.
Participate in ongoing training to stay current on product knowledge, troubleshooting techniques, and best practices.
Collaborate with team members to share knowledge and continuously improve support processes.

Fluent in Spanish and English
High school diploma or equivalent; post-secondary education is a plus
Minimum of 2 years of customer service experience, preferably in a phone-based support role
Excellent verbal communication skills, including the ability to explain complex concepts clearly and concisely
Strong active listening skills and the ability to empathize with customers
Proficient in basic computer and internet navigation skills
Technical knowledge in general is required, particularly familiarity with computers, phones, and electronic devices
Automotive knowledge is a bonus but not mandatory, as training on specific devices will be provided
Ability to multitask and manage time effectively in a fast-paced environment

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