Retail Sales Associate

About Ace Hardware South Fulton

Ace Hardware South Fulton is a family owned and operated hardware store by Warren Pegram and Charlston Austin. We are excited, take pride, and look forward to providing an exceptional shopping experience for our outstanding customers. We are in search of Ace Hardware and the UPS Store Team Members that desire to be a part of a unified team that work in a respectful, fun and challenging work environment. As one of our store team members, together we will successfully provide much needed hardware retail, shipping, and printing services to the community. Our promise to you, as we work together to achieve our business goals and grow strong in the community, we will always treat you as our you as our #1 resource. We will be invested in you through increase benefits, rewards and recognition, training, and new growth opportunities.

Mission Statement
With great enthusiasm and through exceptional and helpful customer service; as a unified team, we provide the community high-quality hardware products, services, and rental equipment based on our customer needs and request.

Thank you

General Summary
Sales Associates (Ae Hardware and UPS Store) Associates are responsible to greet all customers with our approved store greeting; assist customers with sales assistance, and offer additional sale products and services as appropriate; perform a variety of duties to include, making and programing door and car keys, cashier duties, paint management, lawn and garden sales, receive, stock, and assist with inventory management; drive a forklift as needed; maintain an orderly merchandise presentation, and perform store cleaning duties as assigned, as well as assisting in the UPS Store packing, shipping, and printing; as directed. (Salary up to $15.00 per hour for fully qualified Associates in both the Ace Hardware and UPS Store)

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.

Customer Service:
Provide a positive representation of Ace Hardware South Fulton.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Possess a friendly outgoing demeanor; work well with customers as well as associates.
Ensure all pages and calls are answered promptly, courteously and effectively.
Forward any customer complaint that cannot be handled to a member of management.
Possess strong product knowledge and knowledge of store layout and location of products.
Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Assist with packaging of UPS packages and products
Help customers with print, fax copying and scanning jobs
Posses The UPS Store product knowledge and processes
Ensure every customer from Ace Hardware and The UPS Store is helped and assisted in any way possible to have their requirements met .

Store Operations
Assist in creating a positive, professional and safe work environment.
Assist with receiving, checking in and stocking of merchandise throughout the store.
Assist with maintaining back stock levels.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
Assist with merchandise resets through the store.
Provide assistance to Department Specialists, i.e. price changes, special orders.
Ensure signage is current throughout the store.
Operate forklift with proper training.
Communicate any Store Support Center issue to General Manager for follow up.
Communicate any merchandising, cost control or sales idea to General Manager.
Participate in store meetings.
Be professional in appearance and actions.
Perform cash register duties
Perform all other duties as assigned.

Benefits
We will have great benefits that include 20% off retail items in store with exclusions to a few items.
401k opportunities
Continued sales and product knowledge training thru the Ace Learning Place platform.
Full time employee will accrue 1 weeks vacation after 12 months of employment
Part time employee will accrue 20 hours of vacation after 12 month of employment.

Education/Training
High School or GED equivalent.

Experience
Formal retail experience preferred.

Physical Demands
Standing, walking, lifting (up to 25lbs) and climbing.

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