Urgent Hiring! Account Manager for Automotive Industry

We are seeking a proactive and dedicated Account Manager to join our team. The ideal candidate will play a crucial role in transitioning new clients from the sales team to onboarding, providing ongoing guidance and support on a weekly basis, and monitoring the performance of our services. This position requires exceptional communication skills, a client-focused mindset, and the ability to manage multiple accounts effectively.

Key Responsibilities:

Client Transition and Onboarding:
• Collaborate with the sales team to ensure a smooth handover of new clients.
• Guide new clients through the onboarding process, ensuring they understand and can utilize our services effectively.
• Customize onboarding plans to meet the unique needs of each client.

Client Support and Guidance:
• Provide weekly check-ins with clients to offer ongoing support and address any questions or concerns.
• Develop strong, long-term relationships with clients, ensuring their satisfaction and retention.
• Proactively identify opportunities for clients to maximize the value of our services.

Performance Monitoring:
• Regularly review and assess the performance of the services provided to clients.
• Analyze client data and feedback to identify trends, issues, and opportunities for improvement.
• Prepare and present performance reports to clients, highlighting successes and areas for enhancement.

Collaboration and Communication:
• Act as a liaison between clients and internal teams, including sales, support, and product development.
• Ensure that client feedback is communicated to relevant teams for continuous improvement.
• Participate in team meetings and contribute to the development of strategies to enhance client satisfaction.

Qualifications:
• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience as an Account Manager or in a similar role.
• Strong understanding of client relationship management and customer service principles.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to manage multiple accounts and projects simultaneously.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong analytical skills and attention to detail.

Preferred Skills:
• Experience in the BPO and automotive sectors.
• Familiarity with performance metrics and data analysis.
• Problem-solving aptitude and the ability to work under pressure.

Why Join Us:
• Be part of a dynamic and supportive team.
• Opportunity to make a significant impact on client success and company growth.
• Competitive salary and professional development opportunities.
• Fully remote work

Job Type: Full-time

Expected hours: 40 per week

Application Question(s):
• Do you have account management experience in the automotive industry?

Work Location: Remote

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