Customer Service Communications Consultant
Posted 2025-05-22
Remote, USA
Full-time
Immediate Start
About the position
The Customer Service Communications Consultant at Verizon plays a pivotal role in enhancing the experience of front-line customer service teams and partner organizations. This position is responsible for designing and delivering effective communication strategies that keep teams informed and engaged, while also acting as a liaison between the front lines and executive leadership. The consultant will leverage their creativity and analytical skills to develop compelling communication campaigns and ensure that messaging is impactful and actionable.
- Responsibilities
- Design copy and creative for digital-first campaigns across all initiatives that need to be communicated to our front-line teams and partners. ,
- Work with our creative agency, contact center partners, and back-office teams to build and oversee our governance approach and communication calendar. ,
- Build strong relationships across our partner senior leadership team across all four partners and six sites to set our agents up for success in serving our customers across Value brands. ,
- Partner to develop our new customer service communications playbook. ,
- Drive a thoughtful, engaging, and measurable content delivery approach to ensure messaging is received and acted upon. ,
- Manage our communications scorecard and a method to track impressions, engagement, and action by medium and channel to make effective enhancements to our approach. ,
- Create and deliver compelling and well-supported executive communications that communicate trends, successes, and opportunities within our sites. ,
- Oversee our communication tools and act as voice of the partner and agent to ensure our communications tools, protocols, and methods are effective.
- Requirements
- Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
- Nice-to-haves
- Experience leading a team ,
- Experience in critical leadership skills such as planning, prioritization, communication, and project management.
- Benefits
- 401(k) ,
- Adoption assistance ,
- Health insurance ,
- Paid time off ,
- Parental leave ,
- Tuition reimbursement
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