Customer Service Support Specialist

Customer Service Support Specialist
Location: Newbury Park, CA
Salary: $20-$24 per hour DOE
Schedule: M-F 8AM to 5PM
We are seeking a dedicated Customer Service Support Specialist to join a distribution team. This role supports the General Manager, manages data, and communicates with customers to ensure smooth operations and exceptional service. This is a temp to hire position with the potential to become a Customer Service Manager.

Responsibilities
• Create Excel spreadsheets with product data.
• Update and maintain master product files.
• Send invoices and shipment details promptly.
• Manage product data in shipping portals.
• Edit and upload images for web use.
• Respond to customer and supplier inquiries.
• Answer customer emails and phone inquiries.
• Process returns, exchanges, and cancellations efficiently.
• Handle out-of-stock notifications for orders.
• Print labels and reformat addresses for shipping.
• Greet visitors and ensure NDA compliance.
• Perform general clerical and support tasks.
• Supervise and train customer service team.
• Assign tasks and balance workloads daily.
• Develop and optimize customer service procedures.
• Resolve escalated issues beyond staff level.
• Monitor and improve departmental performance metrics.
• Track and enter data for accurate billing.
Requirements
• Demonstrated experience working within the consumer goods field.
• Expertise in Microsoft Excel, including the creation and use of complex formulas.
• Proven ability to communicate effectively, both verbally and in writing.
• Exceptional attention to detail and organizational skills.
• Familiarity with the Shopify platform is highly desirable.
• A dependable team member with strong analytical and problem-solving skills.
• Minimum of a High School Diploma or equivalent; a College Degree is preferred.
Benefits:
• Health, Dental, and Vision Benefits Eligible

Compensation / Pay Rate (Up to): $20.00 - $24.00

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