[Hiring] Manager, Professional Services @MX Technologies, Inc.

Life at MX We are driven by our moral imperative to advance mankind - and it all starts with our people, product and purpose. We always carry a deep sense of drive and passion with us. If you thrive in a challenging work environment, surrounded by incredible team members who will help you grow, MX is the right place for you. Come build with us and be part of an award-winning company that’s helping create meaningful and lasting change in the financial industry. At MX, we’re on a mission to make the world financially strong, and our Professional Services team plays a vital role in helping our customers realize that mission. We do this by delivering best-in-class software solutions and consulting services with an unwavering focus on client satisfaction. Our team is driven by purpose and everything we do contributes to that. About the Role The Senior Manager, Professional Services is responsible for overseeing the end-to-end delivery of MX software and related consulting engagements. This role ensures that all projects are delivered on time, within budget, and with delightful outcomes for our customers. With a deep focus on operational excellence, team performance, and customer impact, this leader will champion the flow of value across the delivery lifecycle. Rooted in iterative innovation and a foundation of trust, the Senior Manager will own baseline operational processes, tools, and performance metrics that drive delivery excellence and revenue impact. This includes creating clear data models to report on customer satisfaction, financial performance, and operational health—both at the team level and the individual contributor level. Key Responsibilities The Senior Manager drives efficiency and strategy of the services sold and the delivery of those services. The Senior Manager drives value realization for the client and measures satisfaction in meaningful ways to the business. The Senior Manager of Professional Services drives the operational rhythm of the team and cohesively sees the touchpoints of other teams as extensions of Delivery stewardship, regardless of reporting structure. Client retention and stability is foremost for the Senior Manager. Manages a team of other Technical Project Managers. All managerial and HR duties are owned by the Solution Delivery Manager. Manage the delivery of our software solutions and related consulting services (as applicable) to customers, ensuring projects are delivered on time, within budget, and to the satisfaction of the customer. Build and maintain strong relationships with customers, ensuring their needs are understood and addressed throughout the project lifecycle. Collaborate with the sales and pre-sales teams to ensure that project scopes and timelines are accurately defined and communicated to customers. Develop and maintain project plans, ensuring that all project milestones are met and risks are proactively identified and mitigated. Manage project budgets, ensuring that projects are delivered within budget constraints. Communicate project status and risks to stakeholders, including customers, project teams, and senior management. Ensure that project documentation is created and maintained, including project plans, risk logs, and status reports. Manage project resources, including external vendors, ensuring that they are utilized effectively and efficiently. Continuously improve our delivery methodology and processes, ensuring that we are delivering best-in-class solutions to our customers. Qualifications Bachelor’s degree in Computer Science, Engineering, or a related field. 5+ years of experience in software project management, preferably in a SaaS or consulting environment. 5+ years of experience building strong customer relationships and managing stakeholder expectations. 5+ years of team management Excellent communication skills, with the ability to influence across levels and functions. Deep understanding of Agile project management methodologies. Familiarity with financial services or FinTech industries is a strong advantage. Passion for MX’s mission and values, with a desire to lead by example and inspire others. At MX, we embrace the challenges of modern finance with exuberance for life and a commitment to strengthening our brand through every client interaction. Join us in building something meaningful—one delivery at a time. At MX, we are a high-performance organization that thrives on trust and results. This role is based in Lehi, Utah, with flexibility for both in-office and remote work. We believe in empowering our team members to deliver exceptional outcomes while taking advantage of our incredible office space when it best supports their work. Our Utah office features onsite perks such as company-paid meals, massage therapists, a sports simulator, gym, mother’s lounge, and meditation room and meaningful interactions with amazing people. We encourage team members to come together in the office to collaborate, kick off key projects, or strategize cross-functionally, fostering connection and innovation. MX is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to [email protected]. To review our data use practices, visit our Applicant Privacy Notice. MX is on a mission to improve the financial lives of everyone. We believe each of us has a moral imperative to use our time and talents to change the world for the better. We are creating innovative software and partnering with financial institutions and fintech companies to bring financial freedom to the lives of individuals, families, and communities. MX is well positioned as a unified data platform -- powering award-winning financial management, online/mobile banking and innovative wealth management tools. MX is an equal opportunity employer. We consider individuals seeking employment without regards to age, race, color, gender, sexual orientation, religion, military or veteran status, or any other characteristic protected by federal, state, or local laws. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines.

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