Chat Support Associate at CVS Health (Remote Job)

CVS Health is actively hiring Remote Chat Support Associates to assist customers with a range of pharmacy, prescription, and healthcare-related inquiries via live chat. This non-phone role is perfect for individuals who prefer written communication, enjoy problem-solving, and want to work from home with a mission-driven healthcare leader.

As a Chat Support Associate at CVS Health, you will interact with customers through the company’s secure chat system to resolve issues related to prescriptions, benefits, billing, accounts, and general product support. You’ll be part of a team that provides compassionate, timely, and effective solutions—all without ever picking up the phone.

Requirements:
• Must be 18 years of age or older
• High school diploma or GED required
• Excellent written communication and typing speed (40+ WPM)
• Comfortable working in a fast-paced, multitasking environment
• Reliable internet and a quiet, professional home workspace
• No prior healthcare experience required—training is included
• Basic computer proficiency and ability to navigate web-based platforms

Responsibilities:
• Provide real-time support to customers via CVS’s chat platform
• Answer inquiries about prescriptions, benefits, store services, and more
• Resolve customer complaints with patience and professionalism
• Escalate issues to appropriate departments as needed
• Maintain HIPAA and CVS policies during all communications
• Log interactions clearly and follow up where necessary
• Achieve daily productivity and customer satisfaction goals

Benefits:
• Fully remote position—work from the comfort of your home
• Competitive hourly pay with performance incentives
• Paid training and career advancement opportunities
• Health, dental, and vision benefits for eligible employees
• Employee discounts, wellness programs, and 401(k) options
• Be part of a company recognized for innovation and inclusion

Company Overview:
CVS Health is a leading healthcare solutions company dedicated to improving lives through high-quality care, digital innovation, and exceptional customer support. With over 300,000 employees, CVS Health is committed to building a workforce that reflects the communities it serves. Join us in transforming health care—one chat at a time.

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