Junior Customer Service Representative

Airbnb is seeking a highly motivated and customer-focused Junior Customer Service Representative to join our growing team in Phoenix, Arizona. This role will provide exceptional customer support to Airbnb users, resolving inquiries and issues promptly and efficiently. You will be a vital part of our team, ensuring a positive experience for our valued customers. Responsibilities:Respond to customer inquiries via phone, email, and chat, providing prompt and accurate information.Resolve customer issues and complaints effectively and efficiently.Follow up with customers to ensure satisfaction.Maintain accurate records of customer interactions.Collaborate with other teams to resolve complex issues.Identify and report trends and patterns in customer inquiries.Contribute to the improvement of customer service processes.Qualifications:High school diploma or equivalent.Excellent communication and interpersonal skills.Ability to work effectively in a fast-paced environment.Proficient in using computers and relevant software.Experience with customer service is a plus.Ability to work independently and as part of a team.Bilingual skills (Spanish) are a plus.Airbnb offers a dynamic and supportive work environment, competitive salary and benefits, including health, dental, vision, and paid time off. The position offers a hybrid work model, combining both office and remote work options.

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