EAP WorkLife Analyst - Medicare

Description:
• Fully Remote ANYWHERE within the continental U.S.
• The schedule is Monday through Friday,
• 11:45am to 8:15pm Eastern Time.
• The WorkLife Consultant (WLC) is part of the WorkLife Team and provides education about community resources,
• resource needs assessment,
• and community and/or national referrals to a variety of customers for a variety of needs including childcare,
• elder/adult care,
• and basic/everyday needs.
• The WLC is responsible for providing Worklife consultation and informational services to members and plan sponsors.
• The most frequent requests received are for emergency financial,
• housing,
• childcare/children with special needs,
• elder/adult care,
• and health related needs.
• The WLC assesses resource needs,
• proposes options and researches/screens potential community service providers to meet the assessed needs.
• Provides resource referrals,
• and educates individuals on how to use resources to handle various life and work situations.
• Appropriately documents member interactions and research/case fulfillment in the system.
• Works in an inbound and outbound call center environment and completes outbound phone calls and research.
• Not all calls will be research/referral oriented.
• Some calls may be more administrative or customer service oriented.
• Additional responsibilities assigned based on business need,
• including staffing an online chat platform.

Requirements:
• 1+ year(s) of experience educating individuals/families on various community resources,
• and locating and referring to community resources (i.e., elder care resources,
• food assistance,
• transportation,
• housing,
• rental assistance,
• support groups,
• human services resources, etc.)
• 1 + year(s) of experience working with the elderly and/or adults with disability populations in a capacity that specifically includes completing resource needs assessments and referring to appropriate community resources
• 1+ year(s) experience in social work,
• social services,
• case management or related field (i.e., intake/assessments,
• assessing for resource needs,
• referrals,
• discharge planning,
• non-profit organizations,
• hospitals,
• advocacy agencies, or government provided services)
• 1+ year(s) experience with conducting resource needs assessments (ex. eldercare needs,
• rent/utility/housing needs,
• childcare needs)
• Must have access to Broadband or Fiber internet with minimum speed of 25mbps/3mbps;
• higher speed may be needed for proper internet performance based on the internet usage of others in the household during your scheduled working hours.
• Must be hard wired into your internet modem and not work off of Wi-Fi.
• Excellent written communication skills,
• needs to be clear and detailed
• Excellent verbal communication skills,
• needs to be clear and professional
• Excellent computer skills including MS Office applications such as Excel,
• Word and Outlook.

Benefits:
• Affordable medical plan options,
• a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings,
• tobacco cessation and weight management programs,
• confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off,
• flexible work schedules,
• family leave,
• dependent care resources,
• colleague assistance programs,
• tuition assistance,
• retiree medical access and many other benefits depending on eligibility.

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