TikTok Livestreaming Moderator

About the position

As a Livestreaming Moderator at Joy Media, you will play a crucial role in ensuring the success of our livestream operations. This position involves participating in all aspects of livestream operations, including script optimization and marketing strategy. You will assist the department head in creating work plans, tracking progress, and summarizing outcomes. Effective communication with hosts and team members is essential to clarify the content and process of the livestream, ensuring that all parties are aligned and prepared for a successful broadcast. In addition to operational support, you will be responsible for the technical aspects of the livestream. This includes setting up the livestream environment, adjusting equipment such as lighting and microphones, and organizing and displaying livestream products. You will also troubleshoot any technical issues that arise during the broadcast, such as video lag or unclear audio, to maintain a high-quality viewing experience. Backend management is another key responsibility, where you will check links, titles, and prices before each livestream, and handle equipment setup and backend operations throughout the event. You will manage product listings, adjust prices and inventory, create a lively atmosphere, support hosts with product presentations, interact with viewers, guide orders, and maintain order in the livestream room to ensure smooth communication. Crisis management is a critical aspect of this role, as you will need to respond promptly to malicious comments, complaints, and other unforeseen issues to ensure the livestream runs smoothly. You will also monitor data metrics in real-time, adjusting the host's pacing and livestream strategy accordingly. Collaborating with the host to review the livestream performance and optimize the overall effect is essential to ensure the quality and success of each broadcast.

Responsibilities
• Participate in all aspects of livestream operations, including script optimization and marketing strategy.
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• Assist the department head in creating work plans, tracking progress, and summarizing outcomes.
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• Communicate with hosts and team members to clarify the content and process of the livestream.
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• Set up the livestream environment, adjusting equipment such as lighting and microphones.
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• Organize and display livestream products, ensuring the proper functioning of all livestream equipment.
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• Troubleshoot technical issues during the livestream, such as video lag or unclear audio.
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• Check links, titles, and prices before each livestream and handle equipment setup and backend operations throughout the event.
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• Manage backend operations, including product listings, price and inventory adjustments, and creating a lively atmosphere.
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• Support hosts with product presentations and interact with viewers during the livestream.
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• Guide orders and maintain order in the livestream room to ensure smooth communication.
,
• Respond promptly to malicious comments, complaints, and other unforeseen issues during the livestream.
,
• Monitor data metrics in real-time and adjust the host's pacing and livestream strategy accordingly.
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• Collaborate with the host to review the livestream performance and optimize the overall effect.

Requirements
• Strong market sensitivity with a good understanding of product trends and price fluctuations.
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• Excellent communication skills and quick thinking, with the ability to effectively interact with brands, hosts, and viewers in a multilingual environment.
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• Strong problem-solving and crisis management abilities, able to quickly address issues during the livestream.
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• Familiarity with livestream platform rules and operational processes, including prohibited words and GNE policies.
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• Proficiency in OBS, TikTok Live Studio, and other related software and tools.
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• Keen awareness of industry trends and new techniques, with sound judgment.
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• Strong execution skills, proactive, able to work under pressure, and flexible with early or late shifts.
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• Ability to complete tasks on time.
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• Prior experience in e-commerce sales is preferred.

Nice-to-haves

Benefits
• Flexible schedule
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• Health insurance

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