Front Desk Reception

Front desk/reception for busy medical practice in two location: Seattle and Renton

Description

Front Desk Receptionist

The Front Desk Receptionist plays a vital role in providing independent, high-level administrative and clinical support while overseeing key aspects of daily office management. This on-site position requires maintaining confidentiality and professionalism at all times.

In this role, you will interact with patients and their families, assist clinical providers and administrative staff with workflow, and support the collection and evaluation of client information and data. Acting as a central communication hub for team members and external audiences, you will utilize strong written and interpersonal communication skills to guide individuals through potentially complex processes and unfamiliar situations with clarity and compassion.

The ideal candidate will excel in customer service, demonstrate exceptional attention to detail, and thrive in an independent work environment. A positive, supportive attitude and the confidence to ask questions when needed are essential. Success in this role requires the ability to efficiently manage a high volume of tasks with accuracy, organization, and empathy. As the front desk is often where patients share their concerns, challenges, and triumphs, we view this role as a vital part of fostering a seamless and compassionate experience for both patients and providers in delivering outstanding care.

This is a full-time on-site role (0.1FTE/40 hours per week)

Location: 4300 Talbot Road Suite 402, Renton WA 98055 and 4704 S Mead Street, Seattle, 98118

Hours:

Renton

Monday 9:00-5:00

Wednesday 9:30-5:30

Friday 9:00-5:00

Seattle

Tuesday 9:30-5:30

Thursday 9:00-5:00

Primary Responsibilities
• Completes clinic open and close procedures.
• Welcomes and directs all patients.
• Monitor and review patient schedules for next day office appointments.
• Schedule clinical appointments for patients and manage provider schedules.
• Obtain patient demographic information and verify insurance information.
• Obtain necessary patient information to meet current Federal guidelines and Meaningful Use guidelines for electronic medical records.
• Create client charts and keep demographic information updated in our electronic medical record systems.
• Obtain patient authorization for medical records release (HIPAA compliance).
• Responsible for phone, fax, and email answering, mail processing, and office deliveries.
• Completes provider orders for ultrasounds and durable goods
• Prepares WA State FMLA forms for provider signature
• Communicate clearly with providers and administration
• Purchase, restock, and organize office, maintenance and kitchen supplies, ensuring that supplies are well organized and adequate for daily needs.
• Maintain organization and cleanliness of lobby, clinic, common areas, shared kitchen and storage spaces.
• Support accounting processes by routing receipts and payments appropriately.
• Administrative tasks including but not limited to: manage the production of office materials, including name tags, key cards, stationery, business cards, labels, envelopes, forms, and other printed business or clinical materials.
• Attend meetings with supervisors and team.
• Lift opportunities for improvement in processes that may improve workflow
• Additional tasks as needed.

Requirements
• 2+ years of prior experience providing a high level of customer service in a fast-paced medical environment or similar environment
• Experience serving diverse clients from different communities, backgrounds, races, and religions.
• Detail oriented and organized.
• Demonstrated technology and computer skills, i.e. proficient with MS Office products including Word and Excel, and Google Docs and Google Sheets.
• Highly skilled in organizing electronic files and folders, and improving efficiency.
• Experienced and comfortable using electronic health record systems and ability to perform basic data entry into the patient’s electronic health records.
• Excellent communication, both verbal and writing skills.
• A strong commitment to integrity, professionalism and customer service.
• Effective time management skills.
• Ability to work collaboratively in a team environment.

Salary and Benefits

The starting compensation for this role is $23 to $25 hourly, depending on experience. Paid holidays and a generous Paid Time Off (PTO) plan are included.

Equal Employment Opportunity Statement

Rainier Valley Birth & Health Center is an affirming, positive, diverse work environment. Rainier Valley Birth & Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Salary

$23 - $25 per hour

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