Head of Customer Support- Must relocate

Job title: Head of Customer Support- Must relocate in New Iberia, LA at Aggreko

Company: Aggreko

Job description: We're a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.We are hiring immediately for a Head of Customer Support in New Iberia- a role that is critical in making sure our customers get the electricity, heating and cooling they need. Individuals must relocate to the area.Why Aggreko? Here are some of the perks and rewards.

• Work in a local service center in New Iberia, LA


• Competitive compensation


• Low-cost medical plan option available


• Paid training programs and tuition reimbursement.


• Sales career growth potential in expertise, leadership and across territories


• Safety-focused culture

• Lead and develop a high-performing revenue cycle team, fostering a culture of excellence and accountability focusing on customer experience throughout the cycle.


• Coordinate hiring efforts to ensure the team is adequately staffed and trained to meet business needs.


• Establish accurate methods for project/job quoting by utilizing scope matrices, labor and freight calculations, and greener upgrade calculators.


• Establishing clear lines of delineation between project management and transactional business flow with defined supporting decision processes.


• Collaborate with senior business leaders, specifically project managers and sales management to align quoting processes with business objectives.


• Delivering Technology and associated process focused on simplification of employee workflow and ease of customer receipt impacting their experience.


• Develop and implement strategies to reduce days sales outstanding (DSO) and enhance cash flow.


• Streamline and simplify the customer invoicing process, with a focus on D2I improvements, accuracy, and a clearer, more customer-friendly experience.


• Redesign the customer delivery model to enhance service quality—both internally and externally—through more efficient and responsive processes.


• Strengthen data accuracy and operational consistency, particularly around task timeliness, end-of-hire processes, credit handling, and change order management.

• 5- 10 years of Customer Support as a Leader


• Manage billing and collections processes to improve working capital KPIs, speed and accuracy of invoice, enhanced customer experience throughout this process ensuring timely and effective collection of receivables.


• Proficiency with CRM systems (i.e., Salesforce, Dynamics, or similar systems)


• Bachelor’s degree or relevant experience

Expected salary:

Location: New Iberia, LA

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