Customer Support Specialist

Job title: Customer Support Specialist in Cedar Falls, IA at Rustman Agency

Company: Rustman Agency

Job description: Customer Support Specialist

Full-Time | Remote FlexibilityAbout the Role

We are seeking a dependable and customer-focused Customer Support Specialist to join our team full-time. In this role, you’ll be the go-to resource for customers seeking assistance, helping resolve issues, answer questions, and ensure an exceptional support experience. If you enjoy problem-solving, communication, and making people feel valued, this role is for you.What You’ll DoRespond to customer inquiries via phone, email, and chat with professionalism and careTroubleshoot and resolve product or service issues promptlyEducate customers on product features, account information, and company policiesLog all interactions accurately in support systems or CRM toolsCollaborate with internal teams to address recurring issues or process improvementsFollow up with customers to ensure satisfaction and build lasting relationshipsStay informed on product updates and support best practicesWhat We ProvideComprehensive training and onboardingRemote flexibility and a supportive, team-oriented cultureModern tools to manage support tasks efficientlyGrowth opportunities in client services, operations, or customer successRecognition and performance incentives for top contributorsCompensationSalary Range: $80,000 – $120,000 per year (base + bonuses based on performance)Employment Type: Full-timeIncentives: Customer satisfaction bonuses, team-based rewards, advancement opportunitiesWhat We’re Looking ForExcellent verbal and written communication skillsPatient, empathetic, and attentive to customer needsOrganized and comfortable navigating multiple systems at onceProblem-solving mindset with a proactive approach to challengesExperience in customer service, technical support, or call center environments is a plusWillingness to obtain a Life and Health insurance license (if relevant—we’ll help you get there)If you're passionate about supporting others and ready to grow your career in a collaborative environment, we’d love to hear from you.

Apply today to become a Customer Support Specialist and make every customer interaction count.

Expected salary: $80000 - 120000 per year

Location: Cedar Falls, IA

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