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Customer Operations Specialist (Part-Time, Remote)

Remote, USA Full-time Posted 2025-06-13

Customer Operations Specialist (Part-Time, Remote)

About RaffleLink

RaffleLink is an innovative web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. We provide a user-friendly, compliant solution that simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential.

Our platform offers:

  • Easy-to-use raffle creation and management tools
  • Secure payment processing
  • Automated ticket generation and distribution
  • Real-time reporting and analytics
  • Compliance features to help organizations adhere to local regulations

As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals.

The Role

We're seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate.

Key Responsibilities:

  • Manage customer support via email and phone
  • Handle inbound sales inquiries
  • Create user guides and documentation
  • Assist in developing outbound sales strategies (with potential commission structure)
  • Learn and advise on Australian raffle regulations
  • Become an expert in RaffleLink's platform and features
  • Manage and resolve support tickets efficiently
  • Guide clients through permit applications and raffle setup processes
  • Stay updated on industry trends and regulatory changes
  • Contribute to various projects as needed

Qualifications:

  • Excellent communication skills (written and verbal)
  • Strong problem-solving abilities
  • Proficiency with technology and quick learner of new systems
  • Self-motivated and able to work independently
  • Adaptable to a fast-paced, evolving startup environment
  • Previous customer service experience preferred
  • Interest in or experience with non-profit sector is a plus
  • Reliable internet connection and quiet work environment for remote work

What We Offer:

  • Remote work opportunity
  • Part-time schedule (20 hours/week, flexible scheduling)
  • Competitive hourly rate of $30 per hour
  • Superannuation at 11% of earnings
  • Pro-rata entitlements for annual leave and sick & carer's leave
  • Public holiday entitlements
  • Opportunity for growth into a full-time operations role as the company expands
  • Chance to make a real impact in a small, growing business

If you're a resourceful, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you!

To apply, please send your resume and a few sentences explaining why you are interested and would be a good fit for this role at RaffleLink to [email protected]


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