Apply Now: Telecom Operations Manager - TechOps

Quick Overview:

• Company: Workwarp
• Position: Telecom Operations Manager - Techops
• Start Date: Immediate openings available
• Location: Remote
• Compensation: a competitive salary

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The position will include managing a diverse and talented team of technicians within a collective bargaining agreement. This individual will coordinate and collaborate across many functional departments to provide technical sustainment, and the delivery of voice and data services. This individual must also have a strong understanding of outage resolution and troubleshooting.

This is a swing shift position, Monday - Friday 12PM-8PM and reports to Manager-Telecom Operations.

Responsibilities
• Meet and conform to all safety policies and regulations set forth by the Walt Disney World Company. Ensure a culture of safety is foremost in the department.
• Support and maintain critical business services for Resorts infrastructure and applications including telephone systems, interactive-TV, Guest Wi-Fi, optical network terminals, door lock networks, etc.
• Support and maintain telephony and data services for Parks, Resorts and Special Events.
• Analyze Data using ServiceNow and audit reports for strategic decision making.
• Provide Layer 1 cable/wiring support and sustainment of the Disney Global Network.
• Fiscal responsibilities for Operational/Project budgets.
• Supervise a team of Union cast, maintain shift schedules, and ensure operational coverage.
• Knowledge of administrative applications: Microsoft Office 365, ServiceNow, MyTime, CastMobile, Regulatory training, etc.
• On-Call Manager on Duty (MOD) rotation, responsibility for system outages/issues after hours/weekends rotated on a weekly basis with other operational managers.
• This is a second shift position – Monday - Friday 12PM-8PM

Qualifications
• 5+ years in the Telecommunication Industry.
• 2+ years of leadership or Lead Technician experience.
• Experience and knowledge of Collective Bargaining contracts and unionized work environments.
• Ability to collaborate with a range of partners while understanding multiple perspectives.
• Strong time management, prioritization, and delegation skills.
• Knowledge of VoIP, SIP, virtual, and physical network environments.
• Knowledge of voice systems (Cisco, Avaya, Nortel) Unified Communications and Call Managers.
• Strong written and verbal communication skills to convey data and analysis to internal and external customers.
• Oversee technical outages and communicate updates, often performing as the on-call Telecom Technical Commander for supported systems.

Education
• Bachelor’s Degree from a 4-year college or equivalent work experience Apply Job!

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