Customer Service Representative

About Us:
At Johnson Creative Team, we specialize in premium real estate media — including photography, video, drone, and 3D tours — designed to help agents and brokers showcase their listings with maximum impact. We’re a fast-growing, creative company based in Colorado, and we’re passionate about delivering high-quality work with exceptional service. Now, we’re looking for someone who can bring that same energy and professionalism to our client communications team.

About the Role:
We’re hiring a friendly, experienced Customer Service Representative who thrives on helping people and can confidently represent our services to both current and potential clients. You’ll be the first point of contact for many of our real estate partners — responsible for texting and speaking with clients, learning and explaining our services, placing orders, and reaching out to new prospects to grow our business.

Key Responsibilities:
• Communicate with clients via text, phone, and email in a professional, warm, and timely manner
• Understand our full suite of real estate media services and help clients choose the best fit
• Schedule and manage media orders on behalf of clients using our booking platform
• Proactively reach out to prospective clients to introduce our services and offer shoot opportunities
• Follow up with leads and maintain regular contact with clients to ensure satisfaction
• Collaborate with our production team to ensure smooth and successful service delivery

What We’re Looking For:
• 3+ years of experience in a customer service or client-facing role
• Sales experience — confident in outreach, offering services, and handling basic objections
• Excellent communication and active listening skills — especially over text and phone
• Highly organized and detail-oriented with the ability to manage multiple conversations
• Tech-savvy and quick to learn new systems and tools
• Friendly, positive attitude and a genuine love for helping people

Why Work With Johnson Creative Team?
• Be part of a dynamic, supportive, and fast-growing creative team
• Flexible work environment with opportunity for growth
• Help shape how agents experience and interact with a premium real estate media brand
• Make a real difference in the day-to-day success of our clients

How to Apply:
Send your resume and a short note about why you're excited to work with Johnson Creative Team. We’re excited to hear from you!

Job Type: Part-time

Pay: $3,080.00 per month

Expected hours: 35 per week

Benefits:
• Flexible schedule

Shift:
• Day shift
• Evening shift
• Morning shift
• No nights

Work Location: Remote

Apply Job!