Helpdesk Technician- 3rd shift

Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract-to-hire, or direct placement positions to companies in and around the Kansas City and St. Louis areas.

We are currently looking for a Helpdesk Technician to join our team.

Responsibilities
• Provide end-user support, responding to all incoming calls and emails, documenting all calls in our ticket tracking system - opening service tickets for repairs and or maintenance.
• Respond quickly and effectively to all infrastructure devices losing network connectivity.
• React to all system outages reported and or realized - engaging all support personnel to resolve.
• Updating all store ad prices and promotions that are incorrect in their systems.
• Verifying pass cards and dispatching fire, police, and after-hours emergency refrigeration service in response to alarms.
• Inspecting and reporting all Data Center equipment anomalies.
• Ensuring all jobs are running on time to meet system deadlines, including all critical applications (i.e. warehouse orders, automatic replenishment, daily sales reports).
• Responding to and following up on all abends and restarts to ensure correct job completion has occurred.

Required Qualifications
• Computer literate - must have a working knowledge of Microsoft Office applications, including Outlook.
• Skills & Abilities
• Multitasking and prioritizing
• Sitting for extended periods
• Excellent communication skills, both verbal and written
• Ability to work as a team in a high-pressure environment.
• Superior technical and analytical skills

Preferred Qualifications
• Required Education: High School Education
• Minimum Years of Experience: Less than a year

Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.

Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

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